Patient leads, called back while they still care.
Someone fills your Meta form at 9 pm. A couple of minutes later Pluxo calls them in their language, works out what they need and books the right doctor.
Updated · 4-minute read
What is patient lead management?
It is everything between someone filling your ad form and walking into your hospital. Most of that time is waiting: the lead sits in a Meta inbox until a telecaller gets to it, often the next day. Pluxo closes the gap. It calls each enquiry back within minutes, in their language, books the right doctor, follows up if they do not pick up, and records what happened against the campaign that brought them.
Where a lead goes cold.
One enquiry from an Instagram ad, two ways it can go.
From wherever the enquiry lands, to a booked visit.
What happens to each enquiry.
- 1It arrivesFrom an ad form, your site, WhatsApp, a directory or a missed call on an ad number.
- 2Pluxo calls backWithin minutes, in the hours you allow. First it says it is your hospital's AI assistant.
- 3It understands the needWho it is for, what they need, which doctor and which branch is nearest.
- 4It booksInto the doctor's real slot. Details and preparation go on WhatsApp.
- 5It follows upNo answer? It tries again at a better hour, up to the limit you set. A no is final.
- 6You see the outcomeBooked, call back later or not interested, with the campaign it came from.
What the calls sound like, by specialty.
Every one is a call back on something the person asked about.
Gentle, quick, private
- IVF and IUI enquiries called back within minutes, gently, in their language
- Missed consultations rebooked
- Scan and procedure day reminders through the cycle
Braces, implants, sittings
- Cleaning and check-up reminders at the interval the dentist set
- Braces and aligner enquiries called back and booked for a consultation
- Patients mid-way through a root canal or implant called to book the next sitting
Knee and joint enquiries
- Knee and joint pain enquiries from your ads called back and booked with the right surgeon
- Post-surgery review and physiotherapy reminders
- Missed reviews rebooked
Cataract and LASIK
- Cataract and LASIK enquiries called back and booked for evaluation
- Eye test reminders at the interval the doctor set
- Diabetic eye check reminders for patients the doctor follows
Laser and hair treatments
- Laser and hair treatment enquiries from your ads called back within minutes
- Reminders between sessions of a multi-sitting treatment
- Review visits booked when the doctor asked to see the patient again
The right department, first call
- Enquiries from your ads routed to the right department on the first call
- Follow-ups across departments from one list
- Missed appointments rebooked in any department
Questions hospitals ask before they start.
The things people type into Google before they call us, answered straight.
Is AI calling legal in India?
Calling back someone who enquired, or calling a patient about their own appointment, is a service call they asked for. That is the only kind Pluxo makes. Cold or promotional robocalls are different: TRAI restricts them to registered telemarketers on 140-series numbers, and the NMC's October 2026 guidelines rule out AI promotional campaigns for doctors and hospitals. Pluxo does not make them.
Why are our leads not converting?
Usually two things: speed and follow-up. Someone who enquired at 9 pm has moved on by the time a telecaller calls at 11 the next morning, and most teams stop after one or two attempts. Pluxo calls back in minutes and keeps trying, within the limit you set, until there is a yes or a no.
What are leads in a hospital?
Anyone who has asked about a doctor, a treatment, a package or a test: through an ad form, your website, WhatsApp, a directory listing or a call you missed. They have told you they are interested. The work is calling them back before they choose someone else.
What does an AI calling agent cost in India?
For a hospital or chain it depends on how many enquiries and calls you get, how many branches, and which languages. We work it out on a 15-minute call and send a clear monthly quote. For a single-doctor clinic, the published plan on our pricing page already includes AI call minutes.
Can it call in Hindi and regional languages?
Yes. Hindi, English, Kannada, Tamil, Telugu, Bengali, Marathi, Gujarati, Malayalam, Punjabi and Odia. It answers in the language the person speaks and switches if they do, so a caller who starts in Hindi and drifts into Kannada is never asked to repeat themselves.
Will it replace our telecallers?
It takes the first call on every enquiry and all the follow-ups. Your team takes the people who want a person, with the conversation already written up, so they spend their day on the calls only they can make.
Telecallers, a lead CRM, or Pluxo?
Most hospitals and chains run the first two. Here is what changes.
Who it calls, and who it never does.
Healthcare calling in India answers to the NMC’s advertising guidelines, TRAI’s rules on commercial calls and the DPDP Act. Pluxo works inside all three.
- People who enquired, about what they asked
- Your patients, about their own appointments
- Patients who missed a visit, to rebook
- Patients due for a review the doctor advised
- Parents when a vaccination is due
- Anyone who asked to be called back, at the time they chose
- Cold calls, or bought and scraped lists
- Promotional or bulk calls
- Discounts, free procedures or limited offers
- Promises about results, or claims to be the best
- Medical advice, diagnosis or reading out reports
- WhatsApp to anyone who did not opt in
What it costs.
Enquiry volume, sources and branches differ for every hospital and chain, so we price after a short call and set it up with you.
On the call we look at
- Your enquiry sourcesMeta, Google, website, WhatsApp and directories you run today.
- Branches and doctorsWhere enquiries should be booked, and with whom.
- VolumeRoughly how many enquiries a month, and when they peak.
More questions.
How fast does Pluxo call back a new enquiry?
Which lead sources does it work with?
What happens when someone does not pick up?
How do we see which campaigns turn into visits?
Will people know they are talking to an AI?
Keep reading.
Your next campaign, called back the same evening.
Tell us where your enquiries come from. We set up the calls, the follow-ups and the reporting with you.