The problem
Where the calls slip through.
Older patients call to ask about cataract surgery and give up when the line is engaged.
"Do I need to bring my old glasses?", "Will my eyes be dilated?", "Can I drive after?" are asked all day.
Post-cataract reviews the next day and the next week are easy to miss without a reminder.
A refraction, a dilated exam and a surgical consult need very different time.
Callers with sudden vision loss in the evening need a clear instruction, not a ringing phone.
11
Indian languages
24/7
calls and WhatsApp
<1s
to pick up
48 hrs
to go live
How Pluxo solves this
Built for how a eye clinic actually runs.
The right slot for each visit
Refraction, dilated exams and surgical consults each get the length you set.
Preparation answered from your facts
What to bring, whether to arrange a driver after dilation, how long the visit takes, in your clinic's words.
Post-surgery reviews remembered
Reviews after a procedure are booked at the intervals you set, with reminders on WhatsApp.
Easy for older callers
No menu to press through. It listens, answers in the caller's language and speaks clearly.
Speaks the patient's language
English, Hindi and nine more Indian languages.
Urgent calls handled first
Anyone describing an emergency is told to call their local emergency number before anything else.
How a call goes
A eye clinic call, start to finish.
An example with a made-up clinic. The caller speaks Marathi; it is shown here in English.
Pluxo
Hello, this is Drishti Eye Clinic's AI receptionist. This call may be recorded. How can I help?
Patient
My mother needs her eyes checked for cataract. Will they put drops in? Can she come alone?
Pluxo
The doctor usually dilates the eyes for this check, so vision stays blurry for a few hours. The clinic suggests she comes with someone. Thursday at 11 is open. Shall I book it?
Patient
Yes, Thursday at 11.
Pluxo
Booked. You'll get a reminder on WhatsApp the day before, with what to bring.
Your team
The booking is a dilated exam, so it takes the longer slot you set for it.
Languages
11 languages, and it follows the caller.
The receptionist speaks English, Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Punjabi and Odia. It answers in the language the patient starts in and switches if they do, so a caller who opens in Hindi and drifts into Kannada is never asked to repeat themselves.
You choose which languages your clinic offers and which one it greets in. A clinic in Pune might greet in Marathi and offer Hindi and English. A clinic in Bengaluru might offer five.
What it costs
One published price, minutes included.
Core is ₹2,999 a month plus GST. It includes 250 AI call minutes every month, unlimited WhatsApp, reminders and follow-ups, and your first doctor. There is no setup fee and no commission on bookings.
Paying for a longer term takes 8 percent off quarterly and 20 percent off yearly. Extra doctors start at ₹999 a month each and get cheaper as the team grows. If a busy month uses more than the included minutes, top-ups cost ₹5.50 to ₹7.50 a minute depending on the pack, bought ahead from the dashboard.
Every figure here is the same one on the pricing page, which also works out the total for your number of doctors and term. For how this compares with other tools sold to Indian clinics, see the AI receptionist pricing guide.
What it does not do
Where it stops, on purpose.
A receptionist that oversteps is worse than one that misses a call. These are the lines Pluxo does not cross.
- It does not give medical advice, a diagnosis or a dose, even when a caller insists. It says the doctor will look at it properly and offers a slot.
- In an emergency it tells the caller to hang up and call their local emergency number, before anything else.
- It does not read out reports or approve prescription refills. It notes the request and your team follows up.
- It never offers a time that is not in a doctor’s real schedule, and never double-books.
- It does not pretend to be human. It says it is the clinic’s AI receptionist in its first sentence.
- It does not quote a price you have not given it. Anything it cannot answer goes to your team on WhatsApp, with the conversation attached.
See it answer for your eye clinic
Search your clinic below. Pluxo builds the receptionist from your real details and shows a preview in about 30 seconds. No signup.
No signup, no credit card.
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