AI receptionist for clinics in India, answering calls and WhatsApp 24/7.
Most clinics miss a third of their calls: during consultations, after hours, on Sundays. Pluxo picks up every one, on the phone and on WhatsApp, in the patient's own language, books the appointment into your real slots, and hands anything unusual to your team. It is live within 48 hours, on the number patients already have.
Updated
What is an AI receptionist for clinics?
An AI receptionist for clinics answers the clinic's phone and WhatsApp 24/7, in the patient's own language. It tells callers the doctor's timings and fees, books the appointment into a real open slot, sends WhatsApp reminders, and hands anything clinical or unusual to the clinic's team. Pluxo works on the clinic's existing number and is live within 48 hours.
Why clinic calls quietly go unanswered.
- 01
The doctor is with a patient, the receptionist is billing another, the phone rings out. That caller books the next clinic on Google.
- 02
"What are the timings?", "How much is the consultation?", "Is the doctor in today?" are answered fifty times a day by the person who should be seating patients.
- 03
After 8 pm and on Sundays there is nobody. Patients in pain do not wait until Monday.
- 04
A receptionist who speaks Kannada loses the Hindi caller; one who speaks Hindi loses the Tamil caller.
- 05
Appointments are noted on paper or in a WhatsApp thread, reminders depend on someone remembering, and no-shows quietly eat the afternoon.
One receptionist for calls and WhatsApp.
Answers the phone like your best receptionist
It introduces itself, says it is the clinic's AI receptionist, and answers from your own facts: doctors, timings, fees, services, directions. Nothing generic, nothing invented.
Books into your real calendar
Each doctor's consulting hours and slot length are modelled. The receptionist only offers slots that exist, books the one the patient picks, and confirms on WhatsApp.
Speaks the patient's language
English, Hindi, Kannada, Tamil, Telugu, Bengali, Marathi, Gujarati, Malayalam, Punjabi and Odia. It answers in the language the patient starts in, and switches if they do.
Phone and WhatsApp, one brain
A patient can call, be sent the slots on WhatsApp, and confirm there. Both channels know the same things about your clinic and the same booking.
Reminders and follow-ups, automatic
Reminders 48 hours, 24 hours and 2 hours before, no-show recovery, review requests after the visit, recalls when a check-up is due. Your desk does none of it by hand.
Knows when to hand over
A request outside consulting hours, an emergency, or a caller who wants a person: your team gets a WhatsApp with the transcript and a tap to confirm. Nobody is left unanswered.
A call after closing time, start to finish.
An example with a made-up clinic. The clinic closed at 8. The patient calls at 8:40 and speaks Hindi; it is shown here in English.
- Pluxo
Good evening, this is Sharma Clinic's AI receptionist. How can I help?
- Caller
I need to see Dr. Rao tomorrow. I've had acidity for three days.
- Pluxo
Dr. Rao sees patients tomorrow from 10 to 1. I've sent the open slots to your WhatsApp. Tap the one that suits you.
- Caller
Done. 11:20.
- Pluxo
You're booked with Dr. Rao at 11:20 tomorrow. You'll get a reminder on WhatsApp in the morning. Anything else?
Bookings go into your real calendar.
Each doctor's consulting hours and slot length are set once. The receptionist only offers times that exist, so a 15-minute review and a 40-minute first consult are never booked the same way.
It syncs with Google Calendar both ways. Appointments it books appear in the doctor's calendar, and anything blocked there is unavailable to it. When a patient asks for a time outside consulting hours, your team gets a WhatsApp with a Yes or No to tap, and the patient hears back once you decide.
Speaks 11 Indian languages, and switches when the patient does.
The receptionist speaks English, Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Punjabi and Odia. It answers in the language the patient starts in and switches if they do, so a caller who opens in Hindi and drifts into Kannada is never asked to repeat themselves.
You choose which languages your clinic offers and which one it greets in. A clinic in Pune might greet in Marathi and offer Hindi and English. A clinic in Bengaluru might offer five.
One monthly price, call minutes included.
Core is ₹2,999 a month plus GST. It includes 250 AI call minutes every month, unlimited WhatsApp, reminders and follow-ups, at the same price for any number of doctors. There is no setup fee and no commission on bookings.
Paying for a longer term takes 8 percent off Core quarterly and 20 percent off yearly. Get Found, for Google and AI search, is ₹1,499 a month with the first doctor included; extra doctors start at ₹999 a month each and get cheaper as the team grows. If a busy month needs more call minutes, you add them from the dashboard.
Every figure here is the same one on the pricing page, which also works out the total for your number of doctors and term. For how this compares with other tools sold to Indian clinics, see the AI receptionist pricing guide.
What it will never do.
A receptionist that oversteps is worse than one that misses a call. These are the lines Pluxo does not cross.
- It does not give medical advice, a diagnosis or a dose, even when a caller insists. It says the doctor will look at it properly and offers a slot.
- In an emergency, the call goes straight to your emergency number, or the caller is told to call emergency services, as your clinic has chosen.
- It does not read out reports or approve prescription refills. It notes the request and your team follows up.
- It never offers a time that is not in a doctor’s real schedule, and never double-books.
- It does not pretend to be human. It says it is the clinic’s AI receptionist in its first sentence.
- It does not quote a price you have not given it. Anything it cannot answer goes to your team on WhatsApp, with the conversation attached.
What two weeks at one clinic looked like.
EQUA, a centre for obesity care in HSR Layout, Bengaluru, runs its front desk on Pluxo. In its first two weeks the receptionist answered more than 100 calls and booked more than 65 appointments into its doctors’ real slots.
Those are EQUA’s own numbers. We name a clinic only when it has agreed to be named, and quote only figures it produced.
It also calls back.
Enquiries from your ads are called back within minutes, and patients get the reminders and follow-ups their doctor advised. How enquiry follow-up works.
Questions clinics ask.
What does an AI receptionist for a clinic actually do?
Does it work in Hindi, Kannada, Tamil and other Indian languages?
Do patients know they are talking to an AI?
Can I keep my existing clinic number?
What does it cost?
How is Pluxo different from ConnectAI or HuskyVoice?
How fast can it go live?
Read next.
Hear it answer your clinic's phone
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