Pluxo guides
Practical guides for clinics that want fewer missed calls and more booked patients.
Short, specific reads on phone calls, WhatsApp booking, no-shows and Google. Written from what we see across Indian clinics, labs and hospitals.
Why diagnostic labs lose test bookings on the phone, and how to stop it
A lab's phone is busiest when nobody can answer it: before opening, in the collection rush and after closing. Where the calls go, and how to keep them.
Read the guide- When a lab's calls go unanswered
- Most of these calls need the same answers
- Three ways to keep the calls
- What to keep with your staff
- See it on a lab's line
The five questions every diagnostic lab answers a hundred times a day
Fasting, collection timings, home collection, reports and prescriptions. How to answer each one clearly, once, so patients arrive prepared...
15 Oct 2026 · 5 minGetting BookedAI voice agents for hospitals in India: what they can and cannot do
What an AI voice agent can take off a hospital's appointment line today, where it should hand over to people, and the questions to ask...
15 Oct 2026 · 6 minGetting BookedWhy hospital OPD lines go unanswered in the morning rush, and what fixes it
The OPD line fails at predictable times: opening, transfers, shift changes and nights. Where callers drop off, and how hospitals keep them.
15 Oct 2026 · 5 minGetting FoundHow to increase patients in your clinic in India: what actually works
Nine practical changes, in the order most Indian clinics should make them, from being found on Google to answering every call and keeping...
8 Oct 2026 · 7 minGetting BookedWhat actually happens when a patient calls an AI receptionist
From the first ring to the booking in your calendar: the steps an AI receptionist goes through on a clinic call, and where it hands over to...
8 Oct 2026 · 6 minGetting BookedWhatsApp Business API for clinics: what it is and when you need it
The difference between the WhatsApp Business app and the API, what templates and the 24-hour window mean for a clinic, and why reminders...
8 Oct 2026 · 6 minGetting BookedAI voice agent or IVR: what is the difference for a clinic?
An IVR reads a menu and waits for a key press. A voice agent listens and books the appointment on the call. What that means for patients,...
8 Oct 2026 · 5 minBuilding TrustShould patients know they are talking to an AI receptionist?
Why an AI receptionist should say what it is in its first sentence, how patients actually react, and what a clinic should expect from it on...
8 Oct 2026 · 4 minGetting BookedHow to take the repetitive work off your clinic's front desk
Most front-desk time goes on the same few questions and tasks. Here is how to find them, answer them once, and let your receptionist focus...
8 Oct 2026 · 5 minBuilding TrustHow Pluxo works: a front desk that never goes home
How Pluxo answers your clinic's calls and WhatsApp, books the patient and reminds them to come. Prices, setup in 48 hours, and quick...
4 Sept 2026 · 5 minBuilding TrustThe real cost of not having a website in 2026
Not having a website feels like saving money. In reality, it is one of the most expensive decisions a doctor can make. Here are the numbers.
17 Apr 2026 · 5 minBuilding TrustBefore and after: what a real doctor's website should look like
A visual walkthrough of common doctor website mistakes and what a patient focused website actually looks like.
15 Apr 2026 · 5 minBuilding TrustHow to respond to Google reviews (templates that work)
Copy and paste templates for responding to positive, negative, and fake Google reviews, with real examples from Indian doctor profiles.
14 Apr 2026 · 6 minBuilding TrustWhy your Practo profile is not enough anymore
Practo was a great starting point. But relying on it as your only online presence is costing you patients and control. Here is why.
12 Apr 2026 · 5 minBuilding TrustWhat patients look for on a doctor's website (it is not what you think)
Doctors think patients care about credentials. Patients actually care about something else entirely. Here is what your website needs to get...
10 Apr 2026 · 5 minGetting BookedUPI payments for doctor appointments: the complete guide
A practical guide for Indian doctors on accepting UPI payments, from basic QR codes to integrated payment systems.
8 Apr 2026 · 5 minGetting BookedHow to reduce no-shows with automated reminders
No shows waste your time and cost your clinic money. Here is a proven system to dramatically reduce them using automated reminders.
5 Apr 2026 · 5 minGetting BookedOnline booking vs phone booking: what Indian patients prefer in 2026
The shift from phone to online booking is accelerating in India. Here is what patients actually prefer, broken down by age, city, and...
2 Apr 2026 · 5 minGetting BookedWhy your clinic phone keeps ringing and nobody answers
The missed call problem is costing Indian clinics more patients than they realise. Here is why it happens and how to fix it.
29 Mar 2026 · 5 minGetting BookedThe 11pm WhatsApp message that books or loses your next patient
Most patient inquiries come outside clinic hours. If you are not responding quickly, you are losing patients to doctors who do.
25 Mar 2026 · 5 minGetting FoundHow to get more Google reviews without begging patients
Practical, non-awkward strategies Indian doctors can use to consistently get more genuine Google reviews from happy patients.
21 Mar 2026 · 5 minGetting FoundLocal SEO for clinics: what actually moves the needle
Cut through the SEO noise. Here is what actually matters for clinic visibility in local search results in India.
17 Mar 2026 · 5 minGetting FoundGoogle Business Profile: the complete guide for Indian doctors
Everything you need to know about setting up, optimising, and maintaining your Google Business Profile to attract more patients.
12 Mar 2026 · 6 minGetting FoundHow to get on page 1 of Google for your specialty
A step by step guide for Indian doctors who want to rank on page 1 of Google when patients search for their specialty in their city.
7 Mar 2026 · 6 minGetting FoundWhy patients Google their doctor before calling
Most patients research doctors online before picking up the phone. Here is what they find, what they judge, and how it shapes their...
3 Mar 2026 · 5 minHear Pluxo answer a real call.
Call our AI receptionist and talk to it like a patient would, in English, Hindi or your own language.