Every therapist is with a patient. Who is booking the next one?
Physiotherapy runs on repeat visits and constant rescheduling, the two things a busy desk handles worst. Pluxo books the course, moves sessions on WhatsApp, and answers the phone in the caller's language.
Updated
What does an AI receptionist do for a physiotherapy clinic?
Books recurring physiotherapy sessions, handles reschedules on WhatsApp, and answers calls in their own language while every therapist is with a patient.
Where the calls slip through.
- 01
Three therapists, one phone, and everyone is hands-on. Calls ring out.
- 02
A patient on 12 sessions reschedules four of them; each change is a phone call nobody can take.
- 03
Home-visit requests, insurance questions and "do you treat sciatica?" all land on the same overloaded line.
- 04
Sessions are missed because reminders never went out, and the slot sat empty.
- 05
New patients want to know if you treat their problem before they book. If nobody says yes quickly, they do not book.
Built for how a physiotherapy clinic actually runs.
Recurring sessions, booked once
A 10-session course is scheduled in one go, each slot in the right therapist's calendar, and reminded the evening before.
Reschedule by WhatsApp
"Can I move Thursday to Friday?" is handled in the chat, against real availability, without a call to the desk.
Per-therapist calendars
Each therapist has their own hours and slot length. A booking never lands on a therapist who is not in.
Answers the conditions you treat
Back pain, post-surgery rehab, sports injury: the receptionist knows what you treat and books the first assessment.
Home-visit requests captured
Requests you cannot auto-book, like home visits, are captured with the details and sent to your team to confirm.
Answers in their language
Hindi, Tamil, Telugu, Kannada, Bengali, Marathi, Malayalam, Gujarati, Punjabi, Odia or English. It switches if the caller does.
How a call to a physiotherapy clinic goes.
An example with a made-up clinic, on WhatsApp.
- Caller
I can't make Wednesday's session. Can I move it?
- Pluxo
Of course. This is session 5 of 10 with Rahul. He has Thursday at 7:30 am or Friday at 6 pm. Which works?
- Caller
Friday 6.
- Pluxo
Moved to Friday at 6 pm. Your next session stays on Monday at 7:30 am.
It calls patients too, not only answers.
When someone fills your Facebook, Instagram or Google ad form, Pluxo calls them back within minutes and books the appointment. It also calls your patients for reminders, missed visits and the follow-ups their doctor advised, in their language.
Calls a physiotherapy clinic makes with Pluxo:
- Patients who missed a session called to rebook
- Referrals from surgeons contacted and booked
- Reminders before each session of the plan
- Only people who enquired or are your patients, never a cold or promotional call. How enquiry follow-up works, and the outbound calls it makes.
Questions clinics ask.
Can it book a whole course of sessions?
Does each therapist get their own schedule?
What about home visits?
Read next.
Hear it answer for your physiotherapy clinic.
Call our AI receptionist and talk to it the way your patients would. It takes about a minute.
+91 93398 30614