Privacy Policy
Last updated: 1 April 2026
1. Data Collection
We collect information you provide directly when creating an account, including your name, email address, phone number, medical practice details, and website URL. We also automatically collect usage data such as IP addresses, browser type, pages visited, and interaction patterns. When you use our website scraping feature, we access publicly available content from the URL you provide.
2. How We Use Data
We use your data to generate and maintain your practice website, deliver AI-powered content and SEO pages, process appointment bookings, facilitate payments, send transactional notifications via WhatsApp and email, improve our platform, and provide customer support. We do not sell your personal data to third parties.
3. Third-Party Services
Pluxo integrates with the following third-party services to deliver the platform: - Google Gemini: AI content generation for website copy and SEO pages. - Cashfree Payments: Payment processing for subscriptions and patient appointment fees. - Gupshup: WhatsApp Business API for patient communication and engagement agents. - Google Cloud: Infrastructure hosting, analytics, and search indexing. Each third-party service operates under its own privacy policy. We share only the minimum data necessary for each service to function.
4. Data Protection
We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), encrypted storage for sensitive fields, access controls and authentication, regular security reviews, and secure API communication with all third-party services.
5. HIPAA Awareness
While Pluxo is designed for the Indian healthcare market and is not required to comply with HIPAA (Health Insurance Portability and Accountability Act), we are aware of international health data standards and incorporate data protection principles aligned with best practices in healthcare IT. We treat all patient-related data with the highest level of care and confidentiality.
6. Patient Data
When patients book appointments or interact with your practice through Pluxo, we collect their name, phone number, email (if provided), and appointment details. This data is shared with you (the practice) for the purpose of delivering care. We do not use patient data for marketing or share it with unrelated third parties. Practices are responsible for their own compliance with applicable patient data regulations.
7. Cookies
Pluxo uses essential cookies required for authentication and session management. We may also use analytics cookies to understand how the platform is used. You can control cookie preferences through your browser settings. The platform will function with only essential cookies enabled.
8. Your Rights
You have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal retention requirements), export your data in a machine-readable format, and withdraw consent for optional data processing. To exercise any of these rights, contact us at privacy@pluxo.ai.
9. Contact
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: Pluxo Email: privacy@pluxo.ai Address: Bengaluru, Karnataka, India We will respond to all privacy-related inquiries within 30 days.
If you have any questions about this Privacy Policy, please contact us at privacy@pluxo.ai.