Endoscopy days run on instructions. Make sure every patient gets them.
Acidity, liver, endoscopy, colonoscopy: half of a gastro clinic's calls are about preparation and timing. Pluxo answers them in the patient's language, books the right slot and sends the instructions in writing.
Updated
What does an AI receptionist do for a gastro clinic?
Answers your gastro clinic's calls and WhatsApp in the patient's language, books consults and endoscopy slots, and sends fasting and bowel preparation instructions.
Where the calls slip through.
- 01
A patient arrives for a colonoscopy without finishing the preparation, and a whole procedure slot is lost.
- 02
"How long should I fast?", "Can I take my BP tablet?", "Do I need someone to drive me home?" are asked by every procedure patient.
- 03
Acidity and stomach pain calls come at night, after a heavy meal, when nobody answers.
- 04
A consult and an endoscopy need different time and different rooms, and a rushed booking mixes them up.
- 05
Liver and IBD patients need regular reviews that drift without reminders.
Built for how a gastro clinic actually runs.
Preparation in writing
Fasting hours, bowel preparation steps and arrival time go out on WhatsApp with every procedure booking.
Procedure and consult slots
Endoscopy, colonoscopy and consultations each get the length you set, in the right doctor's schedule.
Medicine questions go to you
"Should I stop my blood thinner?" is sent to your team with the transcript. The receptionist never answers it.
Night calls answered
Vomiting blood or black stools: it tells the caller to go to emergency. Everything else gets the earliest slot.
Escort reminder
Sedation patients are reminded the day before to bring someone to take them home.
Reviews on schedule
Liver, IBD and post-procedure reviews get WhatsApp reminders with a reply to move the time.
A gastro clinic call, start to finish.
An example with a made-up clinic. The caller speaks Marathi; it is shown here in English.
- Pluxo
Hello, this is DigestWell Clinic's AI receptionist. This call may be recorded. How can I help?
- Caller
My colonoscopy is on Saturday. When do I start the preparation, and can I eat on Friday?
- Pluxo
Your clinic's instructions say light food until Friday lunch, then only clear liquids, and the preparation starts at 6 pm. I'll send the full steps to your WhatsApp now.
- Caller
I take a blood thinner. Should I stop it?
- Pluxo
The doctor needs to answer that one. I've sent your question to the team, and they will message you today.
11 languages, and it follows the caller.
The receptionist speaks English, Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Punjabi and Odia. It answers in the language the patient starts in and switches if they do, so a caller who opens in Hindi and drifts into Kannada is never asked to repeat themselves.
You choose which languages your clinic offers and which one it greets in. A clinic in Pune might greet in Marathi and offer Hindi and English. A clinic in Bengaluru might offer five.
One published price, minutes included.
Core is ₹2,999 a month plus GST. It includes 250 AI call minutes every month, unlimited WhatsApp, reminders and follow-ups, and your first doctor. There is no setup fee and no commission on bookings.
Paying for a longer term takes 8 percent off quarterly and 20 percent off yearly. Extra doctors start at ₹999 a month each and get cheaper as the team grows. If a busy month uses more than the included minutes, top-ups cost ₹5.50 to ₹7.50 a minute depending on the pack, bought ahead from the dashboard.
Every figure here is the same one on the pricing page, which also works out the total for your number of doctors and term. For how this compares with other tools sold to Indian clinics, see the AI receptionist pricing guide.
Where it stops, on purpose.
A receptionist that oversteps is worse than one that misses a call. These are the lines Pluxo does not cross.
- It does not give medical advice, a diagnosis or a dose, even when a caller insists. It says the doctor will look at it properly and offers a slot.
- In an emergency it tells the caller to hang up and call their local emergency number, before anything else.
- It does not read out reports or approve prescription refills. It notes the request and your team follows up.
- It never offers a time that is not in a doctor’s real schedule, and never double-books.
- It does not pretend to be human. It says it is the clinic’s AI receptionist in its first sentence.
- It does not quote a price you have not given it. Anything it cannot answer goes to your team on WhatsApp, with the conversation attached.
Straight answers.
Does it send bowel preparation instructions?
Can it answer whether to stop a medicine before a procedure?
Can it book endoscopy and consults separately?
What about emergencies?
Related pages.
Hear it answer for your gastro clinic.
Call the live line and talk to it the way your patients would. It takes about a minute.
+91 93398 30614