Pathology labs · Imaging · Diagnostic centres
AI voice agent for diagnostic centres and labs.
It answers the 7 AM fasting call, tells patients how to prepare, and sends your team every home collection request.
Calls and WhatsApp11 Indian languagesYour number stays
Updated · 3-minute read
6:48 AM · BEFORE THE LAB OPENSIncoming callPluxo answering
Sugar test ke liye khaali pet aana hai?
Ji, 8 se 10 ghante kuch na khayein, paani pi sakte hain. Collection 7 baje se hai.
Ghar se sample le sakte ho?
Request sent to the lab team on WhatsApp
A lab's phone rings hardest when nobody can pick up.
6:45 AMFasting questions
8:30 AMCollection rush
2:00 PMReport calls
9:00 PMClosed
Today
Rings out
Line busy
Same question again
Books another lab
With Pluxo
Answered
Answered
Answered
Request taken
It answers. It prepares the patient. It hands your team the request.
Answers
Calls and WhatsApp before you open, through the rush and after you close.
EnglishHindiBengaliTamilTeluguMarathi+5 more
Prepares
Fasting hours, sample timings and what to bring, from your own chart, so patients arrive ready.
Hands over
Bookings and home collection requests go to your team on WhatsApp, with the caller's details.
Routine? Pluxo handles it.Preparation, timings, tests offered, turnaround.
Results or anything unusual? Your staff.They get a WhatsApp with the transcript.
The questions a lab hears all day, answered your way.
Each answer comes from the facts your lab sets once. Change a timing in the dashboard and the next caller hears the new one.
Do I need to fast for this test?Answered from your own preparation chart: 10 to 12 hours for a lipid profile, none for thyroid or HbA1c, water allowed. Whatever your lab has set, said in the caller's language.
Do you do home collection?It says yes or no from your settings, takes the request, and your team gets a WhatsApp with the caller's details to schedule the visit.
When will my report come?It tells them your turnaround and how reports arrive, on WhatsApp, by email or collected at the counter. It never reads out a result.
Do you do MRI or CT?It leads with what you do and then names what you don't, so a caller isn't turned away by a list of exceptions.
What does the test cost?Only prices you have added. Anything else, it says your team will confirm, and never guesses a figure.
Do I need a prescription?Your rule, said plainly. If a doctor's prescription is needed, it says so before the patient travels.
Built for how diagnostic centres run.
Pathology lab
Fewer repeat calls at the counter
- Fasting and timing questions answered
- Report turnaround explained
- Home collection requests sent to the team
Imaging centre
Patients arrive prepared
- Empty-stomach scans flagged in advance
- What you do and don't offer, said clearly
- Prescription rules stated before they travel
Clinic with a lab
Consults and tests on one line
- Doctor bookings with their own hours
- Queue numbers sent by your desk
- Lab and pharmacy mentioned once, softly
Safe by design.
No results read outReports stay with your team
No made-up pricesOnly what you set
No medical adviceIt books, it doesn't advise
No pretendingSays it's AI in the first line
No emergenciesDirects to emergency services
No sales callsIt never cold-calls patients
Same phone numberYou forward it. Undo any time.
Same front deskPluxo takes the overflow
See what was saidTranscripts with English translation
Pricing and setup, worked out with you.
Labs differ in branches, tests and call volume, so we price after a short call. Setup is planned and quoted the same way.
- How many branches and numbers you run
- Your busiest hours and monthly call volume
- Home collection and report workflows
Three steps to go live.
- Step 1A short callTests, preparation, hours, home collection.
- Step 2We build and test itYou make test calls.
- Step 3Forward your numberPluxo starts answering.
Quick answers.
Can it read out a patient's report?
No. It tells callers how and when reports arrive. Anything about a result goes to your team.
Does it connect to our lab software?
Not today. It works from the facts you give us (tests, preparation, hours, turnaround) and sends your team the details of every call on WhatsApp.
Does it dispatch phlebotomists for home collection?
No. It takes the home collection request and passes it to your team on WhatsApp, who schedule it as they do now.
We give patients a queue number, not an appointment. Does that work?
Yes. It takes the patient's name and a WhatsApp number, and your front desk sends the serial number and time. Diagnostic clinics already run it this way.
What if the caller's phone has no WhatsApp?
It asks whether the number they are calling from is on WhatsApp. If not, it takes another number, reads it back, and the details go there.
Which languages does it speak?
English, Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Punjabi, Odia. It follows the caller if they switch.
Do we keep our number?
Yes. Forward it to Pluxo, all the time or only when nobody picks up within about 15 seconds. Undo it any time.
Is patient data safe?
It is encrypted, never sold, and you can export or delete it from your dashboard.
Further reading
Hear it answer before you decide.
Call this number and ask what a patient would ask your lab. It takes about a minute.
+91 93398 30614WhatsApp a person: +91 70221 40225Email: hi@pluxo.ai