It's 11pm. A patient just messaged your clinic. Who's replying?
Patients don't wait for a reply. A message that sits unread after hours often means they've already tried the next clinic on Google by morning. Pluxo's AI receptionist replies in under 60 seconds, 24/7.
Updated
Why WhatsApp messages go cold overnight.
- 01
Patients message at 10pm, 6am, during your surgeries. Your receptionist works 9 to 6. Those after-hours messages sit unread until the patient has already booked elsewhere.
- 02
Hiring a receptionist costs ₹15,000-20,000 per month. Training them takes weeks. They take leaves, make mistakes, and you still can't cover nights or Sundays.
- 03
You're personally replying to WhatsApp messages between patients. Checking your phone during consultations. It's exhausting and unprofessional.
- 04
Patients ask the same 20 questions repeatedly: 'What are your timings?', 'Do you treat piles?', 'How much is the consultation fee?' Your staff answers these 50 times a day.
- 05
Phone calls go unanswered during busy OPD hours. Patients who can't reach you by call or WhatsApp simply move on to the next doctor on Google.
A reply in a minute, at any hour.
AI that knows your practice
The receptionist is set up with your clinic's own details: your treatments, timings, fees, location, and doctor profiles. It doesn't give generic answers. It gives your answers.
Appointment booking via chat
Patients pick a date and time slot right inside WhatsApp. The AI checks your Google Calendar for availability, confirms the slot, and sends a reminder before the appointment.
Booking confirmation in chat
Patients get a booking confirmation with clinic details, directions, and what to bring. Clear communication before they arrive means fewer no-shows.
Handles FAQs automatically
Clinic timings, directions, parking, insurance acceptance, treatment costs. The AI handles the repetitive questions so your staff can focus on patients who are already at the clinic.
Seamless handoff to you
Complex queries or emergencies get flagged and routed to you or your staff immediately. The AI knows when to step back and let a human take over.
Learns and improves continuously
Every conversation makes the AI smarter about your practice. New treatments, updated fees, changed timings. It adapts without you having to retrain anything manually.
An 11pm message, answered at 11pm.
An example with a made-up clinic.
- Caller
Hi, is Dr. Iyer available tomorrow? My son has had a fever since evening.
- Pluxo
Hello, this is Little Steps Clinic's AI receptionist. Dr. Iyer sees patients tomorrow from 9 to 12. These slots are open: 9:15, 10:30, 11:45.
- Caller
9:15 please.
- Pluxo
Booked: your son with Dr. Iyer at 9:15 tomorrow. You'll get a reminder in the morning.
It remembers the call when the patient messages.
Indian patients call, then message, then call again. The same receptionist answers both, with the same facts about your clinic and the same booking, so nobody is asked to start over.
During a call it sends the open slots to the caller's WhatsApp, and the patient taps one to confirm. Names and times are never misheard because the patient chose them on screen.
Speaks 11 Indian languages, and switches when the patient does.
The receptionist speaks English, Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Punjabi and Odia. It answers in the language the patient starts in and switches if they do, so a caller who opens in Hindi and drifts into Kannada is never asked to repeat themselves.
You choose which languages your clinic offers and which one it greets in. A clinic in Pune might greet in Marathi and offer Hindi and English. A clinic in Bengaluru might offer five.
One monthly price, call minutes included.
Core is ₹2,999 a month plus GST. It includes 250 AI call minutes every month, unlimited WhatsApp, reminders and follow-ups, at the same price for any number of doctors. There is no setup fee and no commission on bookings.
Paying for a longer term takes 8 percent off Core quarterly and 20 percent off yearly. Get Found, for Google and AI search, is ₹1,499 a month with the first doctor included; extra doctors start at ₹999 a month each and get cheaper as the team grows. If a busy month needs more call minutes, you add them from the dashboard.
Every figure here is the same one on the pricing page, which also works out the total for your number of doctors and term. For how this compares with other tools sold to Indian clinics, see the AI receptionist pricing guide.
What it will never do.
A receptionist that oversteps is worse than one that misses a call. These are the lines Pluxo does not cross.
- It does not give medical advice, a diagnosis or a dose, even when a caller insists. It says the doctor will look at it properly and offers a slot.
- In an emergency, the call goes straight to your emergency number, or the caller is told to call emergency services, as your clinic has chosen.
- It does not read out reports or approve prescription refills. It notes the request and your team follows up.
- It never offers a time that is not in a doctor’s real schedule, and never double-books.
- It does not pretend to be human. It says it is the clinic’s AI receptionist in its first sentence.
- It does not quote a price you have not given it. Anything it cannot answer goes to your team on WhatsApp, with the conversation attached.
It also calls back.
Enquiries from your ads are called back within minutes, and patients get the reminders and follow-ups their doctor advised. How enquiry follow-up works.
Questions clinics ask.
Does the AI actually know things about my clinic, or does it give generic answers?
What happens if a patient asks something urgent?
Do I need a new WhatsApp number?
Can my staff still reply themselves sometimes?
What if the AI gets something wrong?
Read next.
Stop losing patients after hours
Search your clinic below. Pluxo sets up your AI WhatsApp receptionist with your actual clinic details. See a preview in 30 seconds, go live within 48 hours.
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