Elder care is chosen on the phone. Answer every family who calls.
Children living in another city, a parent who needs help, a senior who calls for themselves: elder care enquiries need patience and a clear next step. Pluxo answers slowly and clearly, in their language, books the visit or assessment and sends every enquiry to your team.
Updated
What does an AI receptionist do for a elder care service?
Answers your elder care, senior living or geriatric clinic's calls and WhatsApp in the family's language, books visits and assessments, and sends every enquiry to your team.
Where the calls slip through.
- 01
A son in Dubai calls during his lunch break, which is evening in India, and nobody answers.
- 02
Seniors calling for themselves are rushed by a busy desk and give up.
- 03
"Can we visit first?", "Is there a doctor on call?", "What does a month cost?" are asked by every family before they decide.
- 04
Enquiries are written on paper and nobody follows up, so families who were interested are forgotten.
- 05
Geriatric clinic patients miss reviews and medicine refills because nobody reminded them.
Built for how a elder care service actually runs.
Patient with seniors
It speaks slowly and clearly, repeats when asked, and never hurries a caller who needs time.
Visits and assessments booked
Site visits for families and care assessments are booked into the times your team offers.
Calls from other time zones
Children abroad call when it suits them, any hour, and get a real answer and a booking.
Your answers, every time
Visiting hours, medical support, food, rooms and what a stay includes: answered from what you publish.
Every enquiry followed up
Each enquiry reaches your team on WhatsApp with the family's needs, so nobody is forgotten.
Reviews and refills reminded
Geriatric review dates get WhatsApp reminders for the senior or the family, with a reply to reschedule.
A elder care service call, start to finish.
An example with a made-up senior living home. The caller is a daughter in Singapore, speaking Tamil; it is shown here in English.
- Pluxo
Hello, this is Sukhoday Senior Living's AI receptionist. This call may be recorded. How can I help?
- Caller
My mother lives alone in Chennai. I want to know if she can stay with you, and whether a doctor checks on residents.
- Pluxo
A doctor visits every Monday and Thursday, and a nurse is on site at all times. Would you like your mother, or a relative in Chennai, to visit us first? Saturday at 11 is free.
- Caller
Yes, my cousin can take her on Saturday.
- Pluxo
Booked for Saturday at 11. I've sent the details and directions to your WhatsApp, and our team will call you with the rest.
Pricing and setup, worked out with you.
Every elder care service is set up differently, so we price after a short call. Setup is planned and quoted the same way.
On the call we look at
- Your servicesWhat you offer, and the questions each one needs.
- Areas and timingsWhere you go, and the hours you take requests.
- Call volumeYour busiest hours and roughly how many calls a month.
11 languages, and it follows the caller.
The receptionist speaks English, Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Punjabi and Odia. It answers in the language the patient starts in and switches if they do, so a caller who opens in Hindi and drifts into Kannada is never asked to repeat themselves.
You choose which languages your clinic offers and which one it greets in. A clinic in Pune might greet in Marathi and offer Hindi and English. A clinic in Bengaluru might offer five.
Where it stops, on purpose.
A receptionist that oversteps is worse than one that misses a call. These are the lines Pluxo does not cross.
- It does not give medical advice, a diagnosis or a dose, even when a caller insists. It says the doctor will look at it properly and offers a slot.
- In an emergency it tells the caller to hang up and call their local emergency number, before anything else.
- It does not read out reports or approve prescription refills. It notes the request and your team follows up.
- It never offers a time that is not in a doctor’s real schedule, and never double-books.
- It does not pretend to be human. It says it is the clinic’s AI receptionist in its first sentence.
- It does not quote a price you have not given it. Anything it cannot answer goes to your team on WhatsApp, with the conversation attached.
Straight answers.
Can it handle seniors who call for themselves?
Can families abroad book a visit?
How is pricing worked out for elder care?
What if a resident's family calls about a health worry?
Related pages.
Hear it answer for your elder care service.
Call the live line and talk to it the way your patients would. It takes about a minute.
+91 93398 30614