Every missed call is a patient who booked somewhere else.
Your receptionist can only answer one phone at a time. Patients who can't get through don't wait. They search Google again and pick the next clinic.
Updated
Why phone-only booking loses patients.
- 01
Patients call during lunch breaks, after 8 PM, and on Sundays. Your receptionist isn't available, and neither is your Practo listing's callback feature.
- 02
Phone tag wastes everyone's time. The patient calls, the line is busy, they try again, your staff calls back, the patient is in a meeting. This cycle repeats 3-4 times before anyone books.
- 03
No-shows cost you real money. At a ₹500 consultation fee, five no-shows a week is ₹10,000 a month walking out the door.
- 04
Your staff spends 12+ hours per week on scheduling alone. Confirming appointments, sending reminders, rescheduling cancellations. That's half a salary going to admin work.
- 05
You have no visibility into how many patients tried to book but couldn't get through. These are invisible losses you can't even measure.
Booking that works without the phone.
WhatsApp-first booking
Patients message your clinic's WhatsApp number and the AI receptionist handles everything. It checks availability, confirms the slot, and sends a reminder. No app download needed.
Google Calendar sync
Every booking syncs to your Google Calendar in real time. Blocked slots are automatically reflected. No double-bookings, no manual entry.
Automated reminders
Patients get a WhatsApp reminder before their appointment, so a missed alarm doesn't turn into an empty slot.
Smart waitlist
When a slot opens up from a cancellation, the next patient on the waitlist gets notified automatically. No revenue lost to empty slots.
Works with your existing flow
Pluxo doesn't replace your receptionist. It handles the bookings that come in outside clinic hours, so your staff can focus on patients who walk in.
Let patients book the way they prefer.
Younger patients would rather tap than call. Older patients still pick up the phone. Pluxo takes both: online and WhatsApp booking for the first group, and a voice receptionist that answers the phone for the second.
Either way the booking lands in the same calendar, against the same consulting hours, so the desk never reconciles two lists.
Reminders that keep the slot filled.
Every booking gets a WhatsApp confirmation straight away, then WhatsApp reminders 48 hours, 24 hours and 2 hours before the visit. A patient who cannot come can reschedule in the same chat, which frees the slot for someone else instead of leaving it empty.
One monthly price, call minutes included.
Core is ₹2,999 a month plus GST. It includes 250 AI call minutes every month, unlimited WhatsApp, reminders and follow-ups, at the same price for any number of doctors. There is no setup fee and no commission on bookings.
Paying for a longer term takes 8 percent off Core quarterly and 20 percent off yearly. Get Found, for Google and AI search, is ₹1,499 a month with the first doctor included; extra doctors start at ₹999 a month each and get cheaper as the team grows. If a busy month needs more call minutes, you add them from the dashboard.
Every figure here is the same one on the pricing page, which also works out the total for your number of doctors and term. For how this compares with other tools sold to Indian clinics, see the AI receptionist pricing guide.
What it will never do.
A receptionist that oversteps is worse than one that misses a call. These are the lines Pluxo does not cross.
- It does not give medical advice, a diagnosis or a dose, even when a caller insists. It says the doctor will look at it properly and offers a slot.
- In an emergency, the call goes straight to your emergency number, or the caller is told to call emergency services, as your clinic has chosen.
- It does not read out reports or approve prescription refills. It notes the request and your team follows up.
- It never offers a time that is not in a doctor’s real schedule, and never double-books.
- It does not pretend to be human. It says it is the clinic’s AI receptionist in its first sentence.
- It does not quote a price you have not given it. Anything it cannot answer goes to your team on WhatsApp, with the conversation attached.
It also calls back.
Enquiries from your ads are called back within minutes, and patients get the reminders and follow-ups their doctor advised. How enquiry follow-up works.
Questions clinics ask.
What happens when two patients try to book the same slot?
Do patients need to download an app?
What if a patient cancels last minute?
Does this replace my receptionist?
How do reminders actually work?
Read next.
Let patients book while you sleep.
Your competitors on Practo and Google already offer online booking. Every day without it, you're losing patients to clinics that make it easier. See your clinic's booking page in 30 seconds.
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