Families call home care in a hurry. Take every request, at any hour.
A nurse after discharge, an attendant for a parent, physiotherapy at home, a doctor's visit: families call when they need help now. Pluxo answers in their language, takes the full request with the address and timing, books the visit and sends it to your coordinator.
Updated
What does an AI receptionist do for a home healthcare service?
Answers your home healthcare calls and WhatsApp in the family's language, takes nurse, attendant, physiotherapy and doctor visit requests with the address, and sends them to your coordinator.
Where the calls slip through.
- 01
A family is bringing a parent home from hospital tomorrow, calls three agencies at 9 pm, and books the first one that answers.
- 02
The coordinator is out on visits, and the office phone rings without anyone to take the details.
- 03
Requests arrive half complete: no address, no landmark, no idea whether it is a nurse or an attendant they need.
- 04
"Do you have a female attendant?", "Is it 12-hour or 24-hour?", "What does a nurse visit cost?" are asked on every enquiry.
- 05
Recurring physiotherapy or dressing visits are missed because nobody confirmed the next one.
Built for how a home healthcare service actually runs.
The full request, first time
Service needed, patient's age and condition in the family's words, address with landmark, start date and shift: collected in one call and read back.
Visits booked by area
Visit slots are offered from the timings you set for each service, so the family gets a time, not a callback promise.
Straight to your coordinator
Every request arrives on WhatsApp as a short card your coordinator can act on from the road.
Your services and prices
Nurse visits, 12-hour and 24-hour attendants, physiotherapy, doctor visits, sample collection: answered from what you publish.
Recurring visits confirmed
Daily dressings and physiotherapy courses get a WhatsApp reminder before each visit, with a reply to move it.
Emergencies sent to 108
Breathlessness, chest pain or a fall with injury: it tells the family to call 108 first, then takes the home care request.
A home healthcare service call, start to finish.
An example with a made-up agency. The caller speaks Kannada; it is shown here in English.
- Pluxo
Hello, this is CareAtHome's AI receptionist. This call may be recorded. How can I help?
- Caller
My father is being discharged tomorrow after a hip operation. We need a nurse for dressing and someone to help him at home.
- Pluxo
I can arrange both. A nurse visit for the dressing, and do you need a 12-hour or 24-hour attendant? Please tell me the address with a landmark.
- Caller
12-hour, daytime. It's 14, 3rd Cross, Jayanagar 4th Block, near the Ganesha temple.
- Pluxo
Thank you. A nurse visit tomorrow at 4 pm and a day attendant from the morning after. I've sent the details to your WhatsApp and to our coordinator.
Pricing and setup, worked out with you.
Every home healthcare service is set up differently, so we price after a short call. Setup is planned and quoted the same way.
On the call we look at
- Your servicesWhat you offer, and the questions each one needs.
- Areas and timingsWhere you go, and the hours you take requests.
- Call volumeYour busiest hours and roughly how many calls a month.
11 languages, and it follows the caller.
The receptionist speaks English, Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Punjabi and Odia. It answers in the language the patient starts in and switches if they do, so a caller who opens in Hindi and drifts into Kannada is never asked to repeat themselves.
You choose which languages your clinic offers and which one it greets in. A clinic in Pune might greet in Marathi and offer Hindi and English. A clinic in Bengaluru might offer five.
Where it stops, on purpose.
A receptionist that oversteps is worse than one that misses a call. These are the lines Pluxo does not cross.
- It does not give medical advice, a diagnosis or a dose, even when a caller insists. It says the doctor will look at it properly and offers a slot.
- In an emergency it tells the caller to hang up and call their local emergency number, before anything else.
- It does not read out reports or approve prescription refills. It notes the request and your team follows up.
- It never offers a time that is not in a doctor’s real schedule, and never double-books.
- It does not pretend to be human. It says it is the clinic’s AI receptionist in its first sentence.
- It does not quote a price you have not given it. Anything it cannot answer goes to your team on WhatsApp, with the conversation attached.
Straight answers.
Can it take requests for nurses, attendants and physiotherapy?
Does it collect the address properly?
How is pricing worked out for home care?
Do we keep our number?
Related pages.
Hear it answer for your home healthcare service.
Call the live line and talk to it the way your patients would. It takes about a minute.
+91 93398 30614