Hospitals · Multi-speciality centres
AI voice agent for hospitals.
It sends each caller to the right department, books the right doctor, and reminds the patient to come.
Calls and WhatsApp11 Indian languagesYour number stays
Updated · 3-minute read
10:05 AM · OPD RUSHIncoming callPluxo answering
Seene mein jalan hai, kis doctor ko dikhaun?
Ji, ye general physician dekhenge. Dr. Rao aaj shaam OPD mein hain. Bhej doon?
Haan.
Sent on WhatsApp · Physician OPD
Where a hospital's calls get lost.
9:00 AMOPD opens
11:30 AMTransfers
2:00 PMShift change
10:00 PMNight
Today
On hold
Dropped mid-transfer
No answer
Calls another hospital
With Pluxo
Answered
Right doctor first time
Answered
Booked for the morning
It answers. It routes. It reminds.
Answers
Calls and WhatsApp, day and night, in the caller's language.
EnglishHindiBengaliTamilTeluguMarathi+5 more
Routes
From the complaint to the right department and doctor, with that doctor's hours. Reads it back before sending.
Reminds
WhatsApp reminders 48 hours, 24 hours and 2 hours before. Patients reschedule by replying.
Routine? Pluxo handles it.OPD bookings, timings, fees, directions.
Clinical or unusual? Your staff.They get a WhatsApp with the transcript.
What callers ask a hospital, and what they hear back.
"Which doctor should I see?"It listens to the complaint and names the right department and doctor. Acidity goes to the physician, not cardiology because the word "heartburn" has "heart" in it.
"Is Dr. Rao in on Saturday?"Each doctor's own consulting hours, so it never offers a time a doctor doesn't sit, and says the weekday out loud to avoid mix-ups.
"What is the consultation fee?"Read from your fee settings for that doctor. It never quotes a number from memory.
"Can I see the doctor online?"Video consultation hours stated separately from OPD hours, if your doctors offer them.
"I need to speak to someone."Your desk is alerted on WhatsApp with the details, or the call is transferred where you set that up.
"My father has chest pain."Emergency first: it tells the caller to go to emergency or call 108 before anything else.
Safe by design.
No medical adviceSymptoms only pick the doctor
No made-up feesOnly what you set
No guessingIf unsure, it asks your staff
No pretendingSays it's AI in the first line
Emergencies firstSends them to emergency or 108
No sales callsIt never cold-calls patients
Same phone numberYou forward it. Undo any time.
Same call centrePluxo takes the overflow
See what was saidTranscripts with English translation
Pricing and setup, worked out with you.
Hospitals differ in departments, doctors and call volume, so we price after a short call. Setup is planned and quoted the same way.
- Departments and doctors on the line
- Your busiest hours and monthly call volume
- How your call centre and front desk work today
Three steps to go live.
- Step 1Call with your teamDepartments, doctors, hours, fees.
- Step 2We build and test itYou make test calls in your languages.
- Step 3Forward your numberPluxo starts answering.
Quick answers.
Does it replace our call centre?
It doesn't have to. Most hospitals use it for the overflow, lunch hours, nights and WhatsApp, and the team reads every transcript the same day.
We have dozens of doctors. Does that work?
Yes. Each doctor has their own hours, fees and department. Pricing depends on your departments, doctors and call volume, so we quote after a short call.
Does it connect to our hospital information system?
Not today. It books into each doctor's calendar (with Google Calendar sync) and sends every booking and request to your team on WhatsApp.
How is it different from an IVR?
An IVR plays a menu and waits for a key press. Pluxo listens to the caller in their own words and finishes the booking. There is a fuller comparison in the guide below.
What about no-shows?
Every booking gets WhatsApp reminders 48 hours, 24 hours and 2 hours before, and patients reschedule by replying.
What if the caller's phone has no WhatsApp?
It asks whether the number they are calling from is on WhatsApp. If not, it takes another number, reads it back, and the details go there.
Which languages does it speak?
English, Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Punjabi, Odia. It follows the caller if they switch.
Do we keep our number?
Yes. Forward it to Pluxo, all the time or only when nobody answers within about 15 seconds. Undo it any time.
Further reading
Hear it answer before you decide.
Call this number, describe a complaint, and ask for a doctor the way a patient would. It takes about a minute.
+91 93398 30614WhatsApp a person: +91 70221 40225Email: hi@pluxo.ai