Pluxo answers your clinic's calls and WhatsApp messages, books the appointment, and keeps your website and Google profile current, once it is connected to your number. Here is exactly how that happens, step by step, with nothing left vague.
1. You search your clinic name
Type your clinic or your own name into the search box on the homepage. Pluxo pulls what is already public about your practice: your Google Business Profile, your existing website if you have one, your reviews, your services. You are not filling out a form from scratch.
2. You get a preview in about 30 seconds
You see two things immediately: a mockup of what your website could look like, and a free audit of your current Google presence, a score out of 100 with the specific reasons behind it, plus how you compare to a few nearby competitors for your specialty. No signup, no card, nothing saved unless you decide to continue.
3. You forward your number, or get a new one
Both options work. Keep your existing clinic number and forward calls to Pluxo, so patients still dial exactly what they already know, or take a new number from us. Either way, turning call forwarding off sends calls back to your desk immediately, nothing is locked in.
4. The AI receptionist takes your calls and WhatsApp
It answers in whichever of 12 Indian languages the caller uses, and says upfront that it is an AI, in the first sentence, every time. If it does not know something, it says so rather than guessing, and hands the conversation to your team on WhatsApp with the full context of what was already discussed. You answer the question once, in your dashboard, and it knows the answer from then on. This is the same WhatsApp booking most patients end up using after hours.
5. It books the appointment and can take the payment
Bookings sync with the calendar you already use, so a slot the agent offers is genuinely open, and anything you block off yourself stays unavailable to it. Where you accept payment at booking, that happens in the same conversation, not as a separate step later, the same online booking flow described on its own page.
6. Your site and pages go live within 48 hours
The preview is instant. Being fully live, connected to your number, and indexed with pages for your treatments and location, takes 48 hours once we have what we need from your team. That is not an instant flip, and we would rather say the real number than a smaller one that sounds better.
7. You run all of it from one dashboard
Bookings, missed calls, WhatsApp conversations, Google reviews, all in one place, rather than four different logins for four different tools. Approvals, like a drafted reply to a review, happen there too, nothing goes out under your clinic's name without you seeing it first.
What if I already have a website, or an existing number?
Keep both. Pluxo can optimise the site you already have instead of replacing it, and your phone number stays yours either way, forwarded or not. Nothing about this requires starting over.
Curious what step 2 actually looks like for your own clinic? See your free preview. It takes about 30 seconds, and nothing is saved unless you decide to go further.