The problem
Where the calls slip through.
A parent calls about a child's ear pain during OPD. The line is busy, so they try the next clinic.
"Do you do hearing tests?", "Is the endoscopy done the same day?", "What are the timings?" fill the morning.
An audiometry slot and a five-minute review need different lengths, and a paper diary books them the same.
Post-procedure check-ups after a sinus or tonsil surgery slip because nobody calls to remind.
Evening callers with a sudden hearing loss reach a closed clinic and no clear instruction.
11
Indian languages
24/7
calls and WhatsApp
<1s
to pick up
48 hrs
to go live
How Pluxo solves this
Built for how a ENT clinic actually runs.
Tests and consults booked separately
Audiometry, endoscopy and consults each get the length and the room you set, so a test never lands in a five-minute gap.
Follow-ups that happen
Post-surgery reviews are booked at the interval you set, with a WhatsApp reminder before each one.
Clear after-hours answers
It gives the clinic's hours and the next open slot, and tells anyone describing an emergency to call their local emergency number.
Speaks the patient's language
English, Hindi and nine more Indian languages, switching if the caller does.
Questions answered from your facts
Which tests you do, how long they take, what to bring. It answers only from what you have told it.
Every call in one place
Transcripts, bookings and handoffs land in one dashboard your front desk can run from a phone.
How a call goes
A ENT clinic call, start to finish.
An example with a made-up clinic. The parent calls in Telugu; it is shown here in English.
Pluxo
Hello, this is Clear Sound ENT's AI receptionist. This call may be recorded. How can I help?
Patient
My son has had ear pain since morning. Can the doctor see him today?
Pluxo
Dr. Reddy has a slot at 5:20 this evening. I've sent it to your WhatsApp. Tap it to confirm.
Patient
Done. Does he need a hearing test too?
Pluxo
The doctor will decide that at the visit. If a test is needed, it can usually be done the same evening.
Your team
The booking is in Dr. Reddy's calendar with the parent's question noted on it.
Languages
11 languages, and it follows the caller.
The receptionist speaks English, Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Punjabi and Odia. It answers in the language the patient starts in and switches if they do, so a caller who opens in Hindi and drifts into Kannada is never asked to repeat themselves.
You choose which languages your clinic offers and which one it greets in. A clinic in Pune might greet in Marathi and offer Hindi and English. A clinic in Bengaluru might offer five.
What it costs
One published price, minutes included.
Core is ₹2,999 a month plus GST. It includes 250 AI call minutes every month, unlimited WhatsApp, reminders and follow-ups, and your first doctor. There is no setup fee and no commission on bookings.
Paying for a longer term takes 8 percent off quarterly and 20 percent off yearly. Extra doctors start at ₹999 a month each and get cheaper as the team grows. If a busy month uses more than the included minutes, top-ups cost ₹5.50 to ₹7.50 a minute depending on the pack, bought ahead from the dashboard.
Every figure here is the same one on the pricing page, which also works out the total for your number of doctors and term. For how this compares with other tools sold to Indian clinics, see the AI receptionist pricing guide.
What it does not do
Where it stops, on purpose.
A receptionist that oversteps is worse than one that misses a call. These are the lines Pluxo does not cross.
- It does not give medical advice, a diagnosis or a dose, even when a caller insists. It says the doctor will look at it properly and offers a slot.
- In an emergency it tells the caller to hang up and call their local emergency number, before anything else.
- It does not read out reports or approve prescription refills. It notes the request and your team follows up.
- It never offers a time that is not in a doctor’s real schedule, and never double-books.
- It does not pretend to be human. It says it is the clinic’s AI receptionist in its first sentence.
- It does not quote a price you have not given it. Anything it cannot answer goes to your team on WhatsApp, with the conversation attached.
See it answer for your ENT clinic
Search your clinic below. Pluxo builds the receptionist from your real details and shows a preview in about 30 seconds. No signup.
No signup, no credit card.
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