Patients hesitate to call a urologist. Make the call easy to finish.
Stones, prostate, burning, a private worry: patients want a quick, discreet answer and a time. Pluxo answers in their language, books the right visit, and sends preparation details on WhatsApp so nobody has to ask twice.
Updated
What does an AI receptionist do for a urology clinic?
Answers your urology clinic's calls and WhatsApp privately and in the patient's language, books consults and procedures into the right slot, and sends preparation details.
Where the calls slip through.
- 01
A man with a sensitive problem calls, hears a busy front desk with patients listening, and hangs up without booking.
- 02
Kidney stone pain does not keep clinic hours. The 2 am call goes unanswered and the patient goes elsewhere.
- 03
"Do I come with a full bladder?", "Should I bring my ultrasound?" are asked before every visit.
- 04
Procedure days need fasting and timing instructions, and a missed instruction means a cancelled slot.
- 05
Prostate follow-ups and PSA reviews slip because nobody has time to call the list.
Built for how a urology clinic actually runs.
Private by default
Callers explain once, to the receptionist, not to a waiting room. Your team reads the transcript, not a shouted summary.
Preparation sent on WhatsApp
Full bladder for the scan, fasting for a procedure, which reports to bring: written down, so it is not forgotten.
Pain calls handled at night
Severe pain with fever or no urine at all: it tells the caller to go to emergency. Otherwise it books the earliest slot.
Consult or procedure slots
A consultation and a cystoscopy take different time. It only offers the slot length you set for each.
Reviews that come back
PSA and post-procedure reviews get WhatsApp reminders with a reply to reschedule.
Speaks the patient's language
English, Hindi and nine more Indian languages, switching when the caller does.
A urology clinic call, start to finish.
An example with a made-up clinic. The caller speaks Telugu; it is shown here in English.
- Pluxo
Hello, this is UroLife Clinic's AI receptionist. This call may be recorded. How can I help?
- Caller
I had a kidney stone last year and the pain is back since this morning. Can I see Dr. Reddy today?
- Pluxo
Dr. Reddy has a slot at 5:40 this evening. Please bring last year's scan if you have it. Shall I send the time to your WhatsApp?
- Caller
Yes please.
- Pluxo
Sent. If you get a high fever or cannot pass urine before then, please go to the nearest emergency department.
11 languages, and it follows the caller.
The receptionist speaks English, Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Punjabi and Odia. It answers in the language the patient starts in and switches if they do, so a caller who opens in Hindi and drifts into Kannada is never asked to repeat themselves.
You choose which languages your clinic offers and which one it greets in. A clinic in Pune might greet in Marathi and offer Hindi and English. A clinic in Bengaluru might offer five.
One published price, minutes included.
Core is ₹2,999 a month plus GST. It includes 250 AI call minutes every month, unlimited WhatsApp, reminders and follow-ups, and your first doctor. There is no setup fee and no commission on bookings.
Paying for a longer term takes 8 percent off quarterly and 20 percent off yearly. Extra doctors start at ₹999 a month each and get cheaper as the team grows. If a busy month uses more than the included minutes, top-ups cost ₹5.50 to ₹7.50 a minute depending on the pack, bought ahead from the dashboard.
Every figure here is the same one on the pricing page, which also works out the total for your number of doctors and term. For how this compares with other tools sold to Indian clinics, see the AI receptionist pricing guide.
Where it stops, on purpose.
A receptionist that oversteps is worse than one that misses a call. These are the lines Pluxo does not cross.
- It does not give medical advice, a diagnosis or a dose, even when a caller insists. It says the doctor will look at it properly and offers a slot.
- In an emergency it tells the caller to hang up and call their local emergency number, before anything else.
- It does not read out reports or approve prescription refills. It notes the request and your team follows up.
- It never offers a time that is not in a doctor’s real schedule, and never double-books.
- It does not pretend to be human. It says it is the clinic’s AI receptionist in its first sentence.
- It does not quote a price you have not given it. Anything it cannot answer goes to your team on WhatsApp, with the conversation attached.
Straight answers.
Can patients describe a private problem without talking to staff?
Does it send preparation instructions?
What happens with severe pain at night?
Will it quote procedure costs?
Related pages.
Hear it answer for your urology clinic.
Call the live line and talk to it the way your patients would. It takes about a minute.
+91 93398 30614