One calling agent for your hospital, in and out.
It answers OPD calls and WhatsApp, calls back the enquiries your ads bring in, and makes the reminder and review calls your patients need. In their language.
Updated · 4-minute read
What does an AI calling agent do in a hospital?
It does the calling your front office never finishes. Coming in, it answers OPD calls and WhatsApp and sends each caller to the right department and doctor. Going out, it calls back enquiries within minutes and makes reminder, missed-visit and review calls to your own patients. Anything clinical, a complaint or a VIP goes to your staff with the conversation attached.
A hospital's day, both directions.
Two directions, one agent.
The same voice your callers hear when they ring is the one that calls them back.
Live in four steps.
- 1Departments and doctorsWe map who sees what, their hours, fees and branches.
- 2Your calling rulesWhich calls to make, the hours to call, how many attempts, which languages.
- 3Test callsYour team calls it, and hears it call them, in your languages.
- 4Go liveOn your existing numbers. Every call and outcome reaches your team.
What it calls about, by department.
Calls back on enquiries, and calls about a patient's own care.
Reviews and medication follow-ups
- Heart check-up enquiries called back and booked
- Medication review and follow-up visit reminders
- Missed reviews rebooked before the patient drifts
Surgery reviews and enquiries
- Knee and joint pain enquiries from your ads called back and booked with the right surgeon
- Post-surgery review and physiotherapy reminders
- Missed reviews rebooked
Antenatal visits by week
- Antenatal visit and scan reminders by week of pregnancy
- PCOS and fertility enquiries called back and booked
- Follow-up visits the doctor advised, booked
Vaccinations due
- Vaccination due-date reminders to parents
- Growth check-ups the paediatrician advised, booked
- Missed vaccination visits rebooked
Treatment day reminders
- Chemotherapy and review appointment reminders
- Second-opinion enquiries called back the same day
- Follow-up check-ups the oncologist advised, booked
Procedure preparation
- Endoscopy and colonoscopy enquiries called back, with the preparation explained
- Liver and IBS follow-up reminders
- Missed procedures rebooked
Questions hospitals ask us.
The things people type into Google before they call us, answered straight.
Is AI calling legal in India?
Calling back someone who enquired, or calling a patient about their own appointment, is a service call they asked for. That is the only kind Pluxo makes. Cold or promotional robocalls are different: TRAI restricts them to registered telemarketers on 140-series numbers, and the NMC's October 2026 guidelines rule out AI promotional campaigns for doctors and hospitals. Pluxo does not make them.
What does an AI calling agent cost in India?
For a hospital or chain it depends on how many enquiries and calls you get, how many branches, and which languages. We work it out on a 15-minute call and send a clear monthly quote. For a single-doctor clinic, the published plan on our pricing page already includes AI call minutes.
Can it handle many departments and doctors?
Yes. Each doctor has their own hours, fees and department, and callers are routed from the complaint they describe. A caller who says 'chest mein jalan' reaches the physician, not orthopaedics.
Can it call in Hindi and regional languages?
Yes. Hindi, English, Kannada, Tamil, Telugu, Bengali, Marathi, Gujarati, Malayalam, Punjabi and Odia. It answers in the language the person speaks and switches if they do, so a caller who starts in Hindi and drifts into Kannada is never asked to repeat themselves.
What happens in an emergency?
If a caller describes an emergency, it tells them to go to your emergency department or call 108 before anything else, and alerts your team. It never gives medical advice.
Does it replace our call centre?
It can take the overflow, nights, Sundays, the enquiries and the follow-up calls, so your team keeps the calls only a person should take. Most hospitals start with enquiries and reminders.
Telecallers, a lead CRM, or Pluxo?
Most hospitals and chains run the first two. Here is what changes.
Who it calls, and who it never does.
Healthcare calling in India answers to the NMC’s advertising guidelines, TRAI’s rules on commercial calls and the DPDP Act. Pluxo works inside all three.
- People who enquired, about what they asked
- Your patients, about their own appointments
- Patients who missed a visit, to rebook
- Patients due for a review the doctor advised
- Parents when a vaccination is due
- Anyone who asked to be called back, at the time they chose
- Cold calls, or bought and scraped lists
- Promotional or bulk calls
- Discounts, free procedures or limited offers
- Promises about results, or claims to be the best
- Medical advice, diagnosis or reading out reports
- WhatsApp to anyone who did not opt in
What it costs.
Hospitals differ in departments, branches, call volume and how calls flow today, so we price after a short call and plan the setup with you.
On the call we look at
- Departments and doctorsWho sees what, and their hours.
- Calls to makeEnquiries, reminders, missed visits and reviews.
- VolumeCalls in and out, roughly per month.
More questions.
Will people know they are talking to an AI?
Which outbound calls does it make?
Do we keep our numbers?
Where do we see the calls?
Keep reading.
Hear it call for your hospital.
Call the live line, or tell us which calls you want made. We will show you the agent on your own departments.