The calls your front desk means to make. Made.
Missed visits, reviews the doctor asked for, vaccination dates, enquiries from your ads. Pluxo calls each one in the patient's language and books them back in.
Updated · 4-minute read
What is outbound AI calling for a clinic?
It is the list of calls every clinic means to make and rarely gets to: the patient who did not turn up, the review the doctor asked for, the vaccination that is due, the person who enquired from your Instagram ad. Pluxo makes those calls in the patient's language, books them into a real slot and tells you how each one went. It calls only your patients and people who asked to hear from you.
One missed appointment, two endings.
The calls it makes for a clinic.
How a clinic starts.
- 1Pick the callsMissed visits, reminders, reviews, vaccinations or enquiries. Start with one.
- 2Share who to callYour patient list or your enquiry sources. Only people who are your patients or asked to hear from you.
- 3Set the rulesThe hours to call, how many attempts, and which languages.
- 4Pluxo calls and booksInto your doctors' real slots, with details on WhatsApp for those who opted in.
- 5You see how it wentRebooked, call back later or not interested, with the conversation.
- 6It stops at a noAnyone who asks not to be called again is never called again.
What it calls about, by specialty.
Calls about a patient's own care, and call backs on enquiries.
Sittings and check-ups
- Cleaning and check-up reminders at the interval the dentist set
- Braces and aligner enquiries called back and booked for a consultation
- Patients mid-way through a root canal or implant called to book the next sitting
Vaccination dates
- Vaccination due-date reminders to parents
- Growth check-ups the paediatrician advised, booked
- Missed vaccination visits rebooked
Antenatal visits
- Antenatal visit and scan reminders by week of pregnancy
- PCOS and fertility enquiries called back and booked
- Follow-up visits the doctor advised, booked
Sessions in the plan
- Patients who missed a session called to rebook
- Referrals from surgeons contacted and booked
- Reminders before each session of the plan
Three-monthly reviews
- Diabetes and thyroid review reminders every three months
- HbA1c test reminders for patients on follow-up
- Weight-management programme enquiries called back
Between sessions
- Laser and hair treatment enquiries from your ads called back within minutes
- Reminders between sessions of a multi-sitting treatment
- Review visits booked when the doctor asked to see the patient again
Questions clinics ask us.
The things people type into Google before they call us, answered straight.
Is it legal for a clinic to call patients with AI?
Calling back someone who enquired, or calling a patient about their own appointment, is a service call they asked for. That is the only kind Pluxo makes. Cold or promotional robocalls are different: TRAI restricts them to registered telemarketers on 140-series numbers, and the NMC's October 2026 guidelines rule out AI promotional campaigns for doctors and hospitals. Pluxo does not make them.
How do I reduce patient no-shows?
Two things work: a reminder the day before and on the morning, and a call within the hour when someone does not turn up, before they forget or go elsewhere. Pluxo does both, in the patient's language.
Will people know they are talking to an AI?
Yes, from the first sentence: it says it is your hospital's or clinic's AI assistant. It keeps calls short, and anyone who wants a person is passed to your team with the conversation already written up.
Can it call in Hindi and regional languages?
Yes. Hindi, English, Kannada, Tamil, Telugu, Bengali, Marathi, Gujarati, Malayalam, Punjabi and Odia. It answers in the language the person speaks and switches if they do, so a caller who starts in Hindi and drifts into Kannada is never asked to repeat themselves.
What does an AI calling agent cost in India?
For a hospital or chain it depends on how many enquiries and calls you get, how many branches, and which languages. We work it out on a 15-minute call and send a clear monthly quote. For a single-doctor clinic, the published plan on our pricing page already includes AI call minutes.
Do I need new software?
No. You tell us who to call, from your patient list or your enquiry sources, and when. Pluxo makes the calls and your team gets the outcomes.
Telecallers, a lead CRM, or Pluxo?
Most hospitals and chains run the first two. Here is what changes.
Who it calls, and who it never does.
Healthcare calling in India answers to the NMC’s advertising guidelines, TRAI’s rules on commercial calls and the DPDP Act. Pluxo works inside all three.
- People who enquired, about what they asked
- Your patients, about their own appointments
- Patients who missed a visit, to rebook
- Patients due for a review the doctor advised
- Parents when a vaccination is due
- Anyone who asked to be called back, at the time they chose
- Cold calls, or bought and scraped lists
- Promotional or bulk calls
- Discounts, free procedures or limited offers
- Promises about results, or claims to be the best
- Medical advice, diagnosis or reading out reports
- WhatsApp to anyone who did not opt in
What it costs.
Tell us which calls you want made and to whom. We set up the timing and the follow-ups with you, and price after a short call.
On the call we look at
- Which callsReminders, missed visits, reviews or enquiries.
- Who to callYour patients and enquiries, and where they come from.
- Volume and timingHow many calls, and the hours to call.
More questions.
Which outbound calls can it make?
Does it call patients at odd hours?
What if a patient asks a medical question?
Keep reading.
Start with the calls nobody is making.
Missed visits, reminders or enquiries from your ads: pick one and we will set it up with you.