Here’s the job, in plain words.
1
I reply to every WhatsApp in under a minute
Whether the message comes at 9am or 2am, I answer it the same way. Polite, clear, to the point.
2
I book the appointment and confirm the slot
I send your patient a list of open slots. They pick one. I confirm the booking and send them the clinic details. Done.
3
I ask the 5 things you need to know before the visit
24 hours before the appointment, I send a short form: what's the problem, any allergies, current medications, age, past history. You read it before they walk in.
4
I remind them so they show up
Two days before. One day before. Two hours before. Three WhatsApp reminders means no-shows drop by half.
Priya doesn’t work alone.
Each teammate hands off to the next at exactly the right moment. That's the difference between software and a team.