Here’s the job, in plain words.
1
I message every patient 2 days after their visit
Not too soon, not too late. The sweet spot when they're still thinking warmly about the visit.
2
I send a one-tap Google review link
Pre-filled, ready to go. Patient doesn't have to search for you on Google. They just write their review.
3
I never spam. 30-day cooldown per patient
If a patient already got my message this month, I don't message them again. Respectful. Never annoying.
4
I catch unhappy patients before they post publicly
If someone responds with frustration, I escalate to you privately. You reach out. Fix the issue. Protect your reputation.
Om doesn’t work alone.
Each teammate hands off to the next at exactly the right moment. That's the difference between software and a team.